>> My mum, on the other hand, is one of those rare people who actually 
>> wants to help the customer. 
> 
> She is definitely in the wrong job then ;)

Well yah. ;-)

But if you can't do anything else, gotta earn a living somehow...

> How is she now BTW?

The doctor has signed her off work with depression. She doesn't have to 
go back to work until next month.

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