>> Sometimes you get an error message. (Oh THAT helps me!)
> 
> Another variant that gets me into ranting mode is to require internet 
> access to get help, without an option to install the smash locally. 
> Which especially sucks if it's a collection of some hundreds of HTML 
> pages (did I mention that I prefer help formats where you can easily do 
> a full-text search?)

M$ Office seems to favour a "help system" which actually just does a 
text search of the online forums. (WTF?)

Remember the days when people used to write *real* documentation?

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