>> I mean stuff like knowing which departments deal with which problems, 
>> what order a customer request has to go from place to place to get 
>> stuff done, things like that. Stuff that's perculiar to the particular 
>> department structure that BT has chosen to implement.
> 
> Nobody expects you to know that internal detail when you join a new 
> company though, it can be learnt by anyone pretty quickly.  Just the 
> fact that she has worked in a large organisation with these types of 
> systems is a benefit if she's looking to join another large company.

I just ment that her existing knowledge is largely only useful to her 
current employer.

>> I'm not sure how many companies need you to attach overhead wires to 
>> telegraph poles,
> 
> I'm sure lots of companies have multi-building sites that need to be 
> linked. I guess your mum knows the pros and cons of overhead vs 
> underground cables quite well, that sort of stuff is surely needed when 
> planning new sites.

Well, maybe. I don't suppose many new sites get built very often though.

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