> I mean stuff like knowing which departments deal with which problems, what 
> order a customer request has to go from place to place to get stuff done, 
> things like that. Stuff that's perculiar to the particular department 
> structure that BT has chosen to implement.

Nobody expects you to know that internal detail when you join a new company 
though, it can be learnt by anyone pretty quickly.  Just the fact that she 
has worked in a large organisation with these types of systems is a benefit 
if she's looking to join another large company.

> I'm not sure how many companies need you to attach overhead wires to 
> telegraph poles,

I'm sure lots of companies have multi-building sites that need to be linked. 
I guess your mum knows the pros and cons of overhead vs underground cables 
quite well, that sort of stuff is surely needed when planning new sites.

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