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> I mean stuff like knowing which departments deal with which problems, what
> order a customer request has to go from place to place to get stuff done,
> things like that. Stuff that's perculiar to the particular department
> structure that BT has chosen to implement.
Nobody expects you to know that internal detail when you join a new company
though, it can be learnt by anyone pretty quickly. Just the fact that she
has worked in a large organisation with these types of systems is a benefit
if she's looking to join another large company.
> I'm not sure how many companies need you to attach overhead wires to
> telegraph poles,
I'm sure lots of companies have multi-building sites that need to be linked.
I guess your mum knows the pros and cons of overhead vs underground cables
quite well, that sort of stuff is surely needed when planning new sites.
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