> I'm not just talking about the call center. I'm talking about the entire 
> BT organisation. If you ever call them and get transfered to 20 different 
> people, it's because nobody actually wants to help you, they want to dump 
> you on somebody else ASAP. The engineers fight over who gets the "easy" 
> jobs out of the job queue. They make up excuses for why they shouldn't be 
> the one to do the awkward jobs - "I'm too far away", "I need to refuel", 
> "I haven't had the training course for that one", "I need to go to 
> stores", etc.
>
> Basically it seems to be an entire organisation of loafers and 
> blame-shifters. Nice atmos...

Makes it easier for the ones who actually want to get on in their career to 
get recognised then :-)

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