> - How BT does business.

Surely not that different to many other large companies?

> - How to install wired analogue telephone systems.
> - How to perform diagnostics on wired analogue telephone systems.

Those skills could probably be used by many companies with their own 
internal telephone systems (ie every company with more than 10 employees). 
I'm sure it wouldn't take her long to do some training (if she hasn't 
already) to brush up on digital phone systems.

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