>> Last time I checked, BT ownes the entire telephone network. Nobody 
>> else is allowed to touch it.
> 
> What sort of engineering does she do? Even in the days of the monopoly 
> in the USA, the phone company still bought equipment from other 
> companies and so on.

She spent about 10 years installing people's telephones, running 
telephone cables, diagnosing network faults, etc.

Now she just works in a call center where people ring her up to whine 
about their phone not working and demand that somebody come and fix it 
yesterday.

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