> Ah, but that's the great thing about monopolies, isn't it? Your skills are 
> only relevant to the company that holds the monopoly.

Seems unlikely, she works for BT IIRC?  It's not like there aren't any other 
companies doing what BT do.

> Besides, who's going to hire an old fat women approaching retirement age?

As I said, I have seen lots of old professional people switch companies, 
I've even seen some take early retirement and then become consultants 
working for the company they left!  If she is really that close to 
retirement then has she considered just retiring now?  Is it really worth 
all the phyiscal and mental pain for having more money for a couple of 
years?  If she's spent a whole career as a highly experienced engineer she 
can't be that badly off.

> When the company itself has decided they want to get rid of you, is 
> complaining to the company really going to get results?

Yes, because usually the people handling the complaints are independent of 
the people making such decisions about getting rid of people.  A lot of 
companies employ 3rd party moderators to assist in such internal complain 
procedures, I'm not sure if that is law or not.

> Who do you complain about? It's not just one person, it's the whole 
> system.

Well if people are doing things like shouting at you for 20 minutes or 
sending threatening letters, then complain about them.  If it's not their 
fault (eg they were told to by their boss) then complain about them instead.

> Not sure what else there is.

http://www.employmenttribunals.gov.uk/

Or go to court.

But be sure you know your rights and have proof of the employer acting 
illegally before you go down those route.  Having evidence of a failed 
internal complaint procedure will greatly help.

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