Orchid XP v8 wrote:
> Jim Henderson wrote:
> 
>> I used to have that problem *all* the time.  Don't feel bad, just 
>> apologise and tell them you were "working through some technical 
>> stuff". ;-)
> 
> Amazingly, this worked...

That's the beauty of IT:  nobody knows how it works, so you can act all 
BOFH and they'll buy it. ;)

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