> When I called BT to say our fiber optic link was down, the phone rang 
> *once* and then was answered. Less than 1000 ms between the phone ringing 
> and a human being picking up. That's pretty ****ing fast in anybody's 
> book.

Yeh, they know who they get their money from and who not to piss off.

The best for me was phoning up the lease company to say that my car was 
making funny noises, then a few minutes later someone calls back to say 
they're on the way to my house and will be there in 10 mins.

Good service does exist, but IME you need to be a *really* good customer (ie 
a company who buys a lot) to get anything.

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