Invisible wrote:
> Nobody will bother. They'll log a call, see that nothing happens 
> instantly, and never bother again.

Then your job gets real easy, because you say "did you log it for me?" 
"No."  "Please log it, and I'll get to it in the order it was logged."

-- 
   Darren New, San Diego CA, USA (PST)
   Insanity is a small city on the western
   border of the State of Mind.

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