> Somehow, being threatened, harassed and bullied until I cave in and give
> the customer what they want for free doesn't strike me as my idea of a fun
> job.
Don't you have commercial/sales guys who sort out the price of things? If
I'm with a customer and they start talking about costs I just tell them I
only do the Engineering work and they'll have to speak to X to sort out the
price :-)
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