On Fri, 21 Nov 2008 23:00:59 -0500, Jim Henderson wrote:

> On Fri, 21 Nov 2008 20:48:12 +0000, Orchid XP v8 wrote:
> 
>> Jim Henderson wrote:
>> 
>>> "Troubleshooting" is a good general term for this, or "problem
>>> diagnosis and resolution".
>> 
>> Troubleshooting is the term I'd go with.
> 
> It's a good one; "problem isolation" is another that I've seen.

Another that gets attention is "root cause analysis".

Jim

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