On Fri, 21 Nov 2008 20:48:12 +0000, Orchid XP v8 wrote:

> Jim Henderson wrote:
> 
>> "Troubleshooting" is a good general term for this, or "problem
>> diagnosis and resolution".
> 
> Troubleshooting is the term I'd go with.

It's a good one; "problem isolation" is another that I've seen.

Jim

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