> Mass-market computer software has to be able to target the type of user
> that asks if it's OK to take the chip out of the digital camera and then
> put it back in again, or whether that'll cause double-exposures. What is
> obvious to you isn't at all obvious to the people who don't know what's in
> the box.
Or those who ask if it is more expensive to send email abroad (said person
was paying a flat-rate DSL internet fee per month).
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