>> In other words, *all* the features that are in Word are there because 
>> there are a significant number of people who use them.
>
> Really?
>
> And M$ somehow "knows" what features people do and don't use?

Of course they do, I can't believe you would think otherwise.  THey don't 
just sit there in a closed off building, and out pops a new version of 
Office every few years.

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