487efeda$1@news.povray.org...
> And M$ somehow "knows" what features people do and don't use?

They have this:
http://www.microsoft.com/usability/studies.mspx

Also, when they don't get something right or when something's missing they 
have gazillions of users who tell them a piece of their mind, like this guy:
http://blog.seattlepi.nwsource.com/microsoft/archives/141821.asp

G.

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