news:41230e73@news.povray.org...

>   So it's not an isolated case, but seems to be fairly common. I wonder
> why this is so.

Because from a user's point of view, it's the same : the computer was
working fine, and suddenly it doesn't, and this is how it appears to the
user and this is what matters first to him/her. Use of proper descriptive
terminology is irrelevant at that stage. It is only useful afterwards, at
the time of determining what happened in order to fix it. But then it's the
job of the tech support to ask - politely - the proper questions...

G.

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