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> -----Original Message-----
> From: Cousin Ricky [mailto:ric### [at] yahoo com]
> Then he tried blaming the tree that Hurricane Omar knocked down onto
> the
> telephone cable. But this blatantly ignores the years of bad service
> we had
> *before* the storm. In addition, during the few short hours that the
> tree lay
> on top of the cable, the service was faster than it had been in
months;
> evidently, the tree didn't do all that much damage.
>
Sounds like there are too many users for your ISP's infrastructure.
Sure, they might advertise that you can get speeds up to X, but divided
between all their users you'll usually get a lot less.
During the storm some users got off their computers (or were forced off
due to power outages or something), leaving more bandwidth available to
you.
If you can show that you consistently get much lower speeds than they
advertise, you might have a case to force them to either relabel their
service to give an accurate representation, or to upgrade their
equipment.
...Ben Chambers
www.pacificwebguy.com
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